Whatapp also said that they are making things easier for them to be chatting and asking questions to a business account.
Here are the full statement of the new upcoming update as stated by WhatsApp
Before you review, here are some things to know.
We cant read or listen to your personal conversations, as they are end-to-end encrypted. This will never change.
We’re making it easier to chat with businesses to ask questions and get quick answers. Chatting with
WhatsApp’s terms and privacy
We’re not changing the privacy of your personal conversations.
How businesses can manage their chats using Facebook tools. Chats with these businesses are optional and clearly labeled in the app.
More information about how WhatsApp works, including how we process data and keep your account safe.
Specific examples of how we work with Facebook to offer new products and services.
businesses is optional
There’s also update about more information on how account are secure and pocees including Data.