San Francisco, California
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Business Operations Manager
Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.
Payments have always been at our heart, and a new focus on innovative technology and services is helping us gain even more momentum and optimally leverage our network. Our partners want integrated solutions and that’s what we’re delivering via the Priceless Platform.
The Priceless Platform team is primarily distributed across San Francisco and New York and operates the Priceless.com site as well as our B2B2C API integrations with our Customers, which include some of the largest banks and airlines in the world. The Priceless Platform is a unique value proposition that provides customizable platform solutions to our partners to help deliver experiences, benefits and other offers to Mastercard cardholders. The ideal candidate will work in our San Francisco office 2-3 days per week, but further flexibility can be discussed for the right candidates.
The Business Operations Manager role will be a key contributor to the success of the Priceless Platform. This is a great opportunity for an ambitious individual to join a quickly growing team in a high impact strategic and operational capacity.
This role will report to the VP, Operations, Global Consumer Marketing whose team manages the platform’s business administration including our checkout solution, financial statement preparation, supplier onboarding and payouts, and coordination with legal and risk teams. We are the business backbone to an innovative, revenue generating global marketing platform.
This role will be partner with the Priceless Platform leadership team to build out and maintain scalable processes to support our growing B2C and B2B2C businesses. Immediate opportunities for impact include taking ownership over and streamlining our supplier onboarding and payouts processes and helping to coordinate improved transactional reporting and analysis for our diverse group of stakeholders. There will be an abundance of additional interesting projects available, so this is the perfect role for someone that enjoys being challenged and helping to improve business operations.
Responsibilities will include the following:
• Partner closely with VP, Operations in managing a global B2B and B2B2C business supporting some of the world’s largest issuing banks
• Manage and operate the experience provider onboarding process
• Assist with international expansion (currently ~20 global markets and growing)
• Ability and desire to confidently distill complex business operations for senior leadership
• Take leadership role on ad hoc strategic projects
• Strong analytical skills and ability to balance quantitative and qualitative considerations
• Excellent written and verbal communicator; willing to work cross functionally and partner directly with leadership
• Strong organizational and project management skills
• Proficiency in Microsoft Excel, PowerPoint, Word
• Experience in Finance, Accounting, Project Management and/or Data Analysis
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact email@example.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.