Call For Application:Associate Specialist, Implementation (eligible for Rosetta/First employment contract)
Job Title
Associate Specialist, Implementation (eligible for Rosetta/First employment contract)
Customer Delivery Europe is in the center of Mastercard Europe Organization and the key contact between the Divisions, Operations and Technology, Global products and the other business units. The Customer Implementation Services (CIS) group works in a customer-facing environment, drives new and existing products/services to market from a processing implementation perspective. The team is delivering standard and complex implementation activities, ensuring high quality service to our customers, applying project management, guiding the customer through the different tasks that need to happen in order to become live in the market and ensuring high reliability of the implementations.
Job Description Summary
Customer Delivery Europe is in the center of Mastercard Europe Organization and the key contact between the Divisions, Operations and Technology, Global products and the other business units. The Customer Implementation Services (CIS) group works in a customer-facing environment, drives new and existing products/services to market from a processing implementation perspective. The team is delivering standard and complex implementation activities, ensuring high quality service to our customers, applying project management, guiding the customer through the different tasks that need to happen in order to become live in the market and ensuring high reliability of the implementations.
Your role in this equation;
• Playing an instrumental role in the technical delivery of API oriented solutions and building a domain of expertise on existing and new Mastercard products.
• Integrating a dynamic and motivated team dedicated to new technologies with the aim of defining solutions to improve and facilitate the implementation of technical deliverables.
• Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project.
• Execute extensive and comprehensive initial end-to-end processing system impact analyses.
• Document the customer needs and assess the implementation impacts on customers’ and MasterCard’s processing systems and platforms.
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Actively supporting implementation and delivery managers with in-depth technical analysis and detailed investigations.
• Work and partner extensively with our operational, product integrators and delivery teams.
• Provide trainings within customer delivery organization, customers and share knowledge to scale up processes and new API products.
Your profile :
You are eligible for a Rosetta contract (max 24 years old)
You have a Bachelor’s or Master’s degree in Information Technology, Computer Science, Exact Sciences, Business or proven experience in a similar role and in a client facing position.
Knowledge of:
• principles of APIs.
• good understanding of object oriented languages.
• excellent written and verbal skills in English.
• comfortable interacting with stakeholders at various levels and be an excellent communicator.
• team player with excellent communication and people skills.
• great problem solving and logical thinking skills.
• interest in new, emerging and digital technologies.
• structured, results driven and solution oriented.
• Stress-tolerant, motivated and proactive.
• Speaking several languages is a plus.
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